> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quantnomad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fix common problems with QuantNomad indicators on TradingView: installation, missing signals, alerts, webhooks, and premium access.

> [!NOTE]
>
> **General TradingView information.** This section describes standard TradingView behavior, not a QuantNomad-specific feature. TradingView updates its interface regularly, so menu names and positions may differ slightly from what you see. When in doubt, check the [TradingView Help Center](https://www.tradingview.com/support/).

This page covers problems that apply to any QuantNomad indicator. For product-specific issues, see [UT Bot Suite Troubleshooting](https://docs.quantnomad.com/premium-indicators/ut-bot-suite/troubleshooting.md).

## Installation

> [accordion] I can't find a free indicator
>
> Search by name in the Indicators dialog and check that the author is **QuantNomad**. See [Installing Indicators](https://docs.quantnomad.com/getting-started/installation.md).

> [accordion] I can't find a premium indicator
>
> Premium scripts are only available with an active subscription. Open the script page while signed in and add it to your favorites, or look in **Indicators → Invite-only**. See [Premium Indicator Access](https://docs.quantnomad.com/support/premium-access.md).

> [accordion] TradingView says I've reached the indicator limit
>
> TradingView limits the number of indicators per chart by plan. Remove one you don't need.

## Display

> [accordion] The indicator is on the chart but I can't see it
>
> * Check the **eye** icon next to the indicator name isn't toggled off.
> * Check **Settings → Visibility** includes your current timeframe.
> * Check **Settings → Style**: plots may be disabled or set to a transparent color.
> * Zoom out: the indicator may be plotted on a separate scale.

> [accordion] No signals appear
>
> The conditions for a signal may not have been met in the visible range. Scroll back, try another timeframe, or review the indicator's settings. Very insensitive settings produce very few signals.

> [accordion] Signals look different from someone else's chart
>
> Check you're using the same symbol (including exchange), timeframe, chart type, session settings, and indicator inputs. Any difference can change the signals.

> [accordion] Signals disappear or move
>
> Signals on the current bar change until the bar closes. See [Confirmed vs Unconfirmed Signals](https://docs.quantnomad.com/guides/confirmed-signals.md).

## Alerts

> [accordion] The alert didn't fire
>
> * Open the **Alerts** panel and check the alert is active, not stopped or expired.
> * Check it was created on the right symbol and timeframe.
> * Check the trigger option: **Only Once** stops after the first trigger.

> [accordion] The alert fired but there's no signal on the chart
>
> The alert likely fired on an unconfirmed signal, or the alert uses different settings from the chart. Use **Once Per Bar Close** and recreate alerts after changing settings.

> [accordion] I'm getting too many alerts
>
> Use **Once Per Bar Close** instead of **Once Per Bar** or **Once Per Minute**, or use a higher timeframe.

> [accordion] Webhook requests aren't arriving
>
> * Webhooks require a TradingView plan that supports them. TradingView may also ask you to enable two-factor authentication.
> * Check the URL uses port 80 or 443 and is reachable from the internet.
> * Check your server responds within about three seconds.
> * Check the alert log in the Alerts panel for errors.
> * See [Webhook Alerts & Automation](https://docs.quantnomad.com/guides/webhooks.md).

## Still stuck?

[Contact support](https://docs.quantnomad.com/support/contact.md) and include:

* Indicator name and version
* Symbol, exchange, and timeframe
* Your indicator settings (a screenshot of the Inputs tab is ideal)
* A screenshot of the problem
* For alerts: the alert's condition, trigger, and message


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